On 31st March 2006, Northumbria University hosted
a half-day colloquium at The Sage Gateshead on issues around designing services. Podcasts and Powerpoints from many of the sessions can be downloaded below.

To download presentation files, right-click the title and select
"Save" or "Save link as".

• > Delegate Pack (Download PDF, 35Mb)
  
  Including photos and practice case studies from the event.
  This file is password protected - if you have not received the password by email, please contact Suzanne Stelling.


• Service Innovation through Design Thinking
  
  Professor Tim Brown, CEO of IDEO US
  Inaugural Lecture as visiting professor to Northumbria University, discussing the work of IDEO internationally in creating innovation in businesses and services


• Signposts for the Next Decade (Request by email)
  
  Dr. Andrea Cooper, Head of Design Knowledge, Design Council
  Design's role in addressing global issues in the next ten years
  > Presentation slides (PDF, 1.2Mb)


• Live|Work - Pioneering Service Design
  
  Chris Downs, Partner, Live|Work
  We are what we use - not what we own


• Objects of Service - From Subjects to Objects
  and Back Again
  
  Prof. Steven Kyffin, Global Head of Design Research, Philips Design
  How can design help to creatively understand people, create value across the full business development process and create poignancy to our technological trajectories
  > Presentation synopsis (Word document, 32Kb)


• Designing Design in a Complex World
  
  Dr. Bob Young, Associate Dean for Research & Consultancy,
  School of Design, Northumbria University
  The evolution of service and systems design thinking in academia
  > Presentation slides (Powerpoint, 11.8Mb)


• Better Services Happier Customers, Oliver King
  
  Case Studies from the work of The Engine Group
  > Presentation slides (PDF, 1.1Mb)


• Redesigning Public Services, Jennie Winhall
  
  Case Studies from the work of RED at the Design Council


• Designers! Who Do You Think You Are?
  Kamil Michlewski
  
  Inside the design cultures of Ideo, Wolff Olins, Philips & Nissan
  > Presentation slides (Powerpoint, 280Kb)

If you have any questions about this event, or you would like to be notified about future Service Design events please contact:

Suzanne Stelling
School of Design
Northumbria University
Newcastle upon Tyne
NE1 8ST

Tel: 0191 243 7079
Email: s.stelling@northumbria.ac.uk

> Download Event Programme (PDF, 528Kb)